Help
Something wrong?
Start here. Robacha checks your wallet, spins and rounds against the same onchain state the app uses — then tells you exactly what happens next.
Your Robacha
Connect the wallet you used to spin. Robacha reads its public onchain activity — pending rounds, rewards and refunds — without moving anything.
Check something specific
Look up a round, transaction or wallet.
A round number opens the verifier; a transaction or wallet opens the explorer.
Self-service
What are you trying to fix?
Self-service
Don’t want to wait for us? Verify it yourself.
Robacha will never ask for
- Your seed phrase or recovery phrase
- Your private key
- Remote access to your computer
- Funds sent to “fix” a transaction
Support only needs public information: your wallet address, a round number or a transaction hash. Anyone asking for the above is not us.
Escalation
Still stuck?
If Robacha can’t diagnose it automatically, send us the public details below. Never include a seed phrase or private key — we’ll never ask.
Support details
- Wallet
- Not connected
- Network
- Robinhood Chain
- Detected state
- Not connected
Understand what’s happening